Frequently Asked Questions

Prices

Payment and shipping

  • How can I order a B4 E-Cruizer?

    It's cool that you consider buying a B4 E-Cruizer. There are several options. The first option is to choose from one of our classic models, the All Black or the Indian Red. Assemble your ultimate All Black or Indian Red bike with unique elements like the saddle, tyres and handgrips by simply following the steps to customization. The second option is a fully customized bike in a colour of your choice, please send us a message with your wishes and let’s talk about the possibilities.

  • How does the payment work?

    Once you’ve chosen your B4 Bike and completed all steps for customization you can pay by using the safe payment system of this website. To completion the order requires a deposit of 100%.

  • What are the shipping costs?

    There is a lot of interest in our bikes from abroad. Our E-Cruizers are shipped in special packaging that meets all the requirements for transportation, including the relevant documentation. The fixed fee for shipping is €750 except for Latin America. On request we can also ship to Latin America; contact us to find out more.

  • When will my bike be delivered?

    Delivery takes place three months after the payment is received. In order to reduce the production time of three months – the B4 E-Cruizers are hand-built – we are now working to create a stock of the All Black and the Indian Red bike. That means in the short term these two bikes can be delivered faster from stock.

  • Is it possible to pick-up the bike myself?

    Yes, of course. Come visit our studio, where you will be served coffee, ice cold beer, and smoked meat, from our very own bar.  It saves the cost of shipping, and it is better for the environment. Moreover, we love to get in touch with riders and admirers of our bikes, from all over the world. Psst, the beautiful Dutch countryside, near Baambrugge, is the perfect setting to make your first ride unforgettable!

General usage

Service

  • Can I test ride the B4 E-Cruizer

    Yes. We’re willing to let you test drive our E-Cruizers, to demonstrate how awesome they are. We know nothing beats the feeling of cruizing on a B4 Bike, so if you swing by one of our various dealerships, located in Baambrugge (nearby Amsterdam), London, or Dubai, you can discover it for yourself. Drop us a line to book an appointment, and we’ll make it happen.

  • Where can I go for service or maintenance on my B4 Bike?

    Service and maintenance can be performed at our workshop in the Netherlands and at our dealers in Dubai and London. Most parts of the B4 E-Cruizer can be fitted with maintenance in qualified e-bike shops. We do supply all component parts of the B4 E-Cruizer upon demand. In case there is a problem with your E-Cruizer, B4 Bikes can diagnose all the electronics of your bike via the internet. With this digital information we can start working on a solution in case your local bike store isn’t able to fix the problem. In the coming six months we will increase our dealer and service network with partners in America, Asia, Russia and Australia.

  • If I need an accessory or spare part, where can I buy it?

    You can buy all desired parts directly from us. We can supply all component parts of the B4 E-Cruizer.

Technology and performance

Warranty

  • How long is my B4 E-Cruizer under warranty?

    To find answers about the provided warranty, check out the various components of the bike listed below.

     

    • Frame

    Two year warranty*. All B4 frames are guaranteed against manufacturing defect (defined as a defect in materials or workmanship) for two years from the original date of delivery. If a failure should occur due to faulty materials or workmanship as delivered with the B4 E-Cruizer during the guarantee period, the frame will be replaced with the same or the nearest compatible frame available. Where a claim is deemed not to be warrantable, the customer will bear the cost of replacement.

     

    • Coating work

    Two year warranty*. Original paint finish on all powder coated parts, including frame, fork and fenders is covered for a total period of two years from the original date of delivery. This excludes areas affected by cable rub and damage due to normal wear and tear or crash damage.

     

    • Mechanical parts

    One year warranty*. Your B4 E-Cruizer will come with parts that we have carefully selected from other manufacturers, and whilst they come on your B4 E-Cruizer, the warranty of these parts will fall under the warranty terms and conditions of the relevant brand or distributor. ‘Mechanical parts’ defined as grips, inner tubes, tyres, cables, brake pads, chain, chain rings, sprockets and bearings have a 90-day limited warranty. Claims for these parts must be made within the 90-day period from your original date of delivery. All other parts not mentioned above are guaranteed against a defect in materials or workmanship for a period of one year from the original date of delivery, subject to the terms and conditions of this limited warranty.

     

    • Electrical parts

    Two year warranty*. Your B4 E-Cruizer is fitted with a NuVinci® Harmony™ electronic hub. This hub is covered for a total period of two years from original date of delivery. Other electrical components supplied on your B4 E-Cruizer, including the control panel and attached wires, are covered from one year from original date of delivery

     

    • Battery

    Two year warranty*. Your B4 E-Cruizer battery is covered for a total period of two year from original date of delivery. Use of any charger other than the original B4 E-Cruizer charger supplied, or a spare or replacement supplied by B4, will invalidate the warranty. This limited warranty excludes cosmetic damage to the battery casing due to normal wear and tear or crash damage.

     

    • Charger

    One year warranty*. Your B4 E-Cruizer charger is covered for a total period of one year from original date of delivery. This warranty excludes any damage or failure caused by improper use, accidental damage caused by the owner and is invalid in the instance of the owner tampering with the B4 E-Cruizer charger in any way.

     

    *Exclusions

    Any other claim not included in the above is void. This limited warranty does not cover paint damage, rust, failure arising from customer modification or non-original components fitted aftermarket, or failure arising from improper or no maintenance. This warranty does not apply to damage or failure due to accident, abuse, misuse, neglect, theft or act of God. Claims involving these issues will not be honoured. This warranty will be cancelled if the B4 E-Cruizer is/was used for rental purposes or if it is used to transport more than one person at a time. Please note: pressure washing of the bicycle and/or its components increases wear and therefore decreases the lifespan of its components. Any claim due to a fault that is found to be a result of pressure washing will not be honoured. Please note: removing or tampering with the handle bars may damage the wiring contained within. Any damage caused to the wiring found to be a result of tampering by the owner or any individual hired by the owner will not be honoured. We advise customers to keep receipts for all maintenance work carried out as proof in the event of a claim being made.

  • What about the warranty conditions and cost settlement?

    The limited warranty is extended to the original purchaser only. We inspect and test every E-Cruizer thoroughly before it leaves our workspace. We advise you to do the same immediately upon delivery to check for any damage inadvertently caused in transit. Please contact us by phone or email for additional information BEFORE making a warranty claim.

     

    If a warrantable failure of a part should occur during the warranty period, the part will be repaired if possible, or replaced with direct or the nearest compatible replacement. In the event of a claim being made, B4 Holding BV will arrange any necessary collection through our own approved courier company. Upon receipt of the bike, a technician for B4 Holding BV will evaluate whether guarantee is given or not. Although any disassembly and transport costs are always initially to be paid by the owner, if the claim is found to be warrantable and made within the first six months from original date of delivery, these costs will be refunded.

     

    In the event of only a part(s) needing to be sent for evaluation and repair, a trained technician must be used to disassemble and reassemble the affected parts. In some instances the complete bicycle may need to be returned to B4 for inspection and repair. Proof of purchase in the form of a copy of an original receipt must be provided with all claims, along with a copy of the original delivery note.

 If you didn't find a satisfying answer to your question, feel free to contact us. We will gladly help you out.

©2012-2016 B4 Bikes | Rijksstraatweg 105-E, 1396 JH Baambrugge, The Netherlands | Phone: +31(0)35 666 8898 | E-mail: info@b4-bikes.com

©Photography by Jasper Del Prado | Copy by Natasja Admiraal and Alex L. Scheers | Webdesign by Marc Verburg